The Sydney Lyric is operating in accordance with NSW Health Guidelines and our COVID Safety Plan. To ensure that we keep everyone as safe as is reasonably possible we have made some changes to the way we operate. This page provides the latest information on these changes, and what to expect when you visit the Sydney Lyric.
IF YOU ARE UNWELL, STAY HOME.
Do not attend the theatre if:
If you or some-one in your group meets the above criteria, please do not attend the performance. You should stay home and follow government guidelines to isolate and get tested.
We have a flexible ticket policy so that you can rebook your tickets into another performance. If the above applies to you, please contact Ticketmaster prior to your performance by Midday (for an evening performance) & 10am (for a matinee performance) at the latest on 1300 795 267 (select option 1 to speak to an operator) and a representative will assist with an exchange into a future performance (subject to ticket availability). Please note, Ticketmaster call centre operating hours are Mon-Sun 9am-5pm. Full policy details here.
SHARE INFORMATION WITH YOUR PARTY.
If you are the ticket purchaser, you will receive several pre-arrival emails from Ticketmaster and the Sydney Lyric, sharing this and other important information with you. Please be aware that only the ticket purchaser will receive these emails, so be sure to forward the communications onto everyone in your party so that they are all aware of what to expect on their visit.
As we work together to ensure the Sydney Lyric is a COVID Safe venue, the below outlines some measures you can expect on your upcoming visit.
CAPACITY LIMITS & SEATING CONFIGURATIONS.
In accordance with NSW Health, the Sydney Lyric is currently selling tickets up to our full capacity for all performances of Hamilton. This means that there will not be physical distancing within the auditorium, and you will have patrons sitting directly next to, in front of, and behind you.
MASKS ARE MANDATORY FOR AGES 12 AND UP.
Masks are mandatory at all times you are in the theatre for those aged 12 and up. If you do not have a mask, we will provide you with one free of charge.
VENUE CHECK-IN REQUIRED FOR ENTRY.
Before entering, you will be required to register using the Service NSW QR code. Please have the latest version of the Service NSW app downloaded on your phone.
THEATRE LEVEL DIVISON.
To assist in ensuring that we limit exposure between groups, the theatre will be divided into two groups: Stalls, and Dress Circle & Grand Circle. On arrival to the theatre, you will be asked what level your tickets are on and asked to join the appropriate entry queue. Once inside, you cannot cross over with the alternate area. Please be familiar with your seat allocation prior to arrival.
Our foyers will open 1 hour prior to the start of the show and you will have a specified arrival window. Please help us by arriving at the theatre at your specified time. See our arrival times here.
Our auditorium doors will open 45 minutes prior to show time to allow plenty of time for you to move safely to your seat. Once you have purchased food & beverage, merchandise and visited the restrooms, we ask that you move swiftly to your seat to avoid crowding in the foyers.
KEEP YOUR DISTANCE WHEN QUEUING & MOVING.
To assist with social distancing, we strongly encourage you to stay in your allocated seat unless you are purchasing food & beverage, merchandise or using the restrooms, in which case we ask you purchase your items and then move back to your allocated seat as soon as possible. When you move around the theatre foyers, where it is practical, please ensure that you keep your distance from other patrons and wear your mask. There will be queuing systems in place to help usher you through the venue in a safe manner. Please follow the signs and the directions of our theatre team.ner. Please follow the signs and the directions of our theatre team.
At this time, it is not safe to offer cloakroom services. Therefore, please only bring handbags and satchels that are smaller than an A4 piece of paper to the theatre.
Theatre and auditorium bars will be open. The momentary removal of masks for consumption of food & beverage is permitted. To assist with crowding in the foyers, we ask that once you have purchased your items, and make your way to your allocated seat for consumption.
All of our outlets are cashless, and we can only accept contactless payments at our bars, box office and merchandise shops.
AT THE END OF THE SHOW.
At the end of the performance, we will be exiting the auditorium row by row. Once you have exited the theatre, we ask that you promptly move away from the exits to ensure others can exit without congestion.
SANITISE, SANITISE, SANITISE.
We will have hand sanitising stations located at several points of the theatre for your use. Please make sure to use these regularly during your visit.
Our theatre foyers and auditorium receive a professional deep clean after every performance, and our professional cleaning staff will remain on site throughout the performance to constantly clean washrooms, touchpoints and high traffic areas.
COVID MARSHALS ARE THERE TO HELP.
Our COVID marshals and ushers will be onsite throughout the event to monitor everyone’s safety, and to assist you in any way they can. If you feel uncomfortable at any time, please speak to one of our friendly staff who will assist you.
REGULAR THEATRE ETIQUETTE WILL APPLY.
Whilst there are many things about the theatre experience that have had to change, a lot have stayed the same. Please be familiar with our Theatre Etiquette to understand more about to expect at your visit by clicking here. Of particular note, due to COVID-19, please ensure that you do not talk or sing during your show.