We have re-opened the Sydney Lyric with the Tony Award winning production of PIPPIN and nothing is more important than your safety. We will operate in accordance with our COVID Safety Plan, which has been developed with the help of industry specialists and health experts. This page highlights some of the key protocols of our COVID Safety Plan that you will experience when you join us.

NSW Health have approved our re-opening with capacity limitations, but our regular seating configuration will operate in the auditorium. As you will be sitting next to other patrons, it is mandatory for people aged 12 years and over to wear a mask in our foyers and throughout the performance.

We’re looking forward to welcoming you back safely soon!

IMPORTANT SAFETY MEASURES & FAQs

MASKS ARE MANDATORY FOR AGES 12 AND UP.

You will not be allowed to enter the theatre unless you are wearing a mask (ages 12 and up only). If you do not have a mask, we will provide you with one free of charge.

HOW MANY PEOPLE WILL BE AT THE THEATRE?

In accordance with NSW Health, the Sydney Lyric is currently selling tickets to 75% capacity. This means there would be a maximum of 1,497 patrons present at your performance. Patrons will be seated in regular seating configuration across both levels of the auditorium. These capacity limits may change as advised by NSW Health. Please be sure to check this page close to your performance date to ensure you are aware of the capacity limits applicable at the time of your visit.

VENUE CHECK-IN REQUIRED FOR ENTRY.

Before entering we will ask you to register using a QR code and your phone. This information will be used by NSW Health authorities for contact tracing purposes if they need it.

PLEASE DO NOT ATTEND THE THEATRE IF FEELING UNWELL, OR FROM AN AREA OF CONCERN.

Ticket holders are asked to not attend the theatre if; 

  • The have a confirmed or suspected case of COVID-19.
  • They are unwell with fever or any symptoms of COVID-19 (including cough or sore throat) at the time of attending, or have been unwell within the previous 72 hours.
  • They have been to a location on a date and time that NSW Health has issued a self-isolation and get tested immediately alert for. 
  • They have been in an COVID-19 area of concern in the previous 14 days.
  • They are from areas where there is local community transmission as directed by NSW Health. 

If you or some-one in your group meets the above criteria, please do not attend the performance. You should stay home and follow government guidelines to isolate and get tested. We have a flexible ticket policy so that you can easily rebook your tickets into another performance when you feel better.

SANITISE, SANITISE, SANITISE.

We will have hand sanitising stations located at several points of the theatre for your use. Please make sure to use these regularly during your visit.

KEEP YOUR DISTANCE.

Where its practical to do please ensure that you keep your distance when queuing and moving throughout the foyers. There will be signage throughout the theatre that will guide you on some ways to keep safe.

CONTINUOUS CLEANING.

Our theatre foyers and auditorium receive a professional deep clean after every performance, including antiviral fogging, and our professional cleaning staff will remain on site throughout the performance to constantly clean washrooms, touchpoints and high traffic areas.

COVID MARSHALS ARE THERE TO HELP.

Our COVID marshals and ushers will be onsite throughout the event to monitor everyone’s safety, and to assist you in any way they can.

NO CLOAKROOM.

Unfortunately at this time it is not safe to offer cloakroom services. Therefore, please only bring handbags and satchels that are smaller than an A4 piece of paper to the theatre. Due to security requirements, you will be asked to show the contents of your bags to theatre staff. If you are bringing a babe in arms to the show, please do not bring your pram to the theatre.

WHEN SHOULD I ARRIVE?

Our foyers will open 1 hour prior to the start of the show and you will have a specified arrival window. Please help us by arriving at the theatre at your specified time. See our arrival times here. Gathering in our foyers before the show is not allowed right now, so please arrive at the theatre with your full party before joining the correct entry queue.

QUEUING SYSTEMS.

When you arrive at the theatre, there will be queuing systems in place to help us usher you into your seat in a safe manner. Please arrive at the time communicated with you in your pre-arrival messaging and follow the signs and the directions of our theatre team. As this is new to us all, please allow a little extra time before curtain up for the extra safety measures.

WHAT TIME DO DOORS OPEN?

Our auditorium doors will be open up to 45 minutes prior to show time to allow plenty of time for everyone to move safely to their seat. Our friendly ushers will be at the doors to scan your digital ticket, and to carry out a contactless bag check. Please be aware that there is no cloakroom available, so please bring only a small bag with you to the theatre.

THEATRE BARS AND CONSUMING FOOD & BEVERAGE.

Theatre bars will be open, however as consumption of food or beverage whilst standing is prohibited, you will be asked to purchase your items and make your way to your seats before you can consume them. Once you are seated in your allocated seat, you will be permitted to remove your mask for the duration of time required to consume the food and beverage, so long as you are seated and facing forward. Our Ushers and COVID marshals will be present to help monitor the safe removal of masks while consuming food & beverage.

CASHLESS.

All of our outlets are cashless, and we can only accept contactless payments like debit or credit cards at our bars, box office and merchandise shops.

EXTRA F&B OFFERINGS.

During pre-show and interval, we will be serving and array of food & beverage options within the auditorium to save you needing to leave your seats.

AT THE END OF THE SHOW.

At the end of the performance, we will be exiting the auditorium row by row. We know that you will be eager to get home, however we ask for your patience as we get everyone out in a safe and orderly manner.

REGULAR THEATRE ETIQUETTE WILL APPLY

Whilst there are many things about the theatre experience that have had to change, a lot have stayed the same. Please be familiar with our Theatre Etiquette to understand more about to expect at your visit by clicking here. Of particular note, due to COVID-19, please ensure that you do not talk or sing during your show.

Conditions of Entry

Sanitise

Deep Cleaning

Covid Marshals

Flexible Ticket Policy

Everyone at Foundation Theatres is committed to ensuring that we do everything that we can to provide a safe and enjoyable theatre experience and will always operate in accordance with the advice of New south Wales Health. Nothing is more important than your safety as we continue to deliver exceptional theatre experiences. We can’t wait to welcome you back, and to raise the curtain once more.

CONFIRMED CASE OF COVID?

If you have visited the theatre within 14 days of having a confirmed case of COVID-19, please email covid@foundationtheatres.com.au immediately so we can activate the appropriate COVID Safety Protocol and inform all relevant Health Authorities, staff and patrons.

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