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Frequently Asked Questions

About Sydney Lyric

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  • What time do I need to arrive before a show?

    A good time to arrive is 30 minutes before the performance starts – or earlier if you would like to have a drink in one of the theatre’s licensed bars.

  • What if I'm late and the performance has started?

    Live theatre has a 'lock-out' policy; a period after the curtain goes up when late-comers are not permitted to enter the auditorium. Lock-out periods are set by the production and vary from show to show.

  • What is the best access for mobility impaired patrons?

    1) If you are coming by car, the best spot to disembark is in front at The Star’s Harbourside entrance where there is a lay-by area on Pirrama Road. Patrons may then proceed up one level via the escalators or the lift, then turn left to walk to the Sydney Lyric entrance. There is an option to use the ramp for stair less entry. 2) An alternative is to drop passengers on the corner of Edward & Union Street. The passengers should walk past Adriano Zumbo and proceed through the food court until they come up to a ramp that leads into our Stalls Foyer. Note: We do not recommend coming in via Pyrmont Street.

  • Can I bring a bag into the theatre? Is there a cloakroom?

    We suggest that you do not bring bags to the theatre. Handbags that are smaller than an A4 sized piece of paper can be carried with you, but we will ask you to store backpacks, cases, satchels, shopping bags and large handbags in our cloak room. Our cloakroom services are free of charge. The cloakroom is located in the stalls foyer. Due to our security requirements, we may ask you to show us the contents of your bags. We will accommodate patrons who need to carry equipment or medical supplies during the show. If you are uncertain, please ask one of our ushers who will be able to assist you.

  • Is there somewhere safe I can leave my suitcase?

    Yes. We offer a free cloakroom service in the Stalls foyer.

  • Is there a dress code?

    Many people dress up for the theatre to make it a special occasion, but smart casual is fine as well.

  • How long is the show? What time will the show finish?

    Billy Elliot the Musical : 2 hours and 55 minutes with a 20 minute interval. Shrek: Approximately 2 hours & 30 minutes, including interval. War Horse: Approximately 2 hours and 40 minutes including one interval.

  • Can we bring takeaway food or bottles of champagne into the auditorium?

    No. We don’t allow food or drinks to be brought into the theatre from outside. Glasses and glass bottles are not permitted in the auditorium. We have bars in the theatre that provide a wide range of refreshments suitable for the auditorium. Our ice-cream vendor will come into the auditorium during interval.

  • Where do I collect my tickets from?

    Our box office is located in the Stalls foyer and is open two hours before the show to allow you to collect your tickets. You will need to provide identification and present the credit card used to purchase the tickets.

  • Is there an ATM near the theatre?

    The closest ATM to the Sydney Lyric Theatre is inside The Star's Café Court.

  • May I bring a small child to sit on my lap?

    Everyone attending must have a ticket, including children sitting on your lap under the age of two (a ‘babes-in-arms’ ticket can be obtained from our box office on the day of the performance). The child must be seated on the carer's lap for the duration of the performance. In the event of your infant causing a disturbance, we ask that you temporarily remove the infant from the auditorium. Please note that some shows are not suitable for small children.

  • Is the show suitable for my child?

    We understand that each child is different and parental discretion is advised. Please call us if you require clarification on these recommendations. Muriel's Wedding the Musical WARNING: Strong language, adult themes including suicide, and sex scenes. Billy Elliot the Musical age guidance: 8+ years, but children may attend at the parent’s / guardian’s discretion. Shrek age recommendation: Suitable for ages 6+.

  • Will my child be able to see the stage?

    The seating in the theatre is raked for excellent sight lines to the stage. We have booster cushions available from our cloakroom for small children free of charge.

  • I have difficulty with stairs, where should I sit?

    Purchase tickets in any location in the Stalls and there will only be a few stairs to negotiate. Our ushers are also very helpful, so please ask them for assistance.

  • I am visually impaired, where should I sit?

    For patrons with a visual impairment the below information may be helpful when choosing a seat. The distance between the centre seat in the specified row and the stage (measured from safety curtain) is: Stalls, Row AA - approximately 5 metres Stalls, Row D - approximately 10 metres Stalls, Row H - approximately 14 metres Dress Circle, Row E - approximately 22.4 metres (this is the front row) Stalls has a gradual incline right to the back of the auditorium, patrons will be at eye level with the Stage at around Row F-G.

  • I have bought a Lyric Deluxe package. Where and how do I collect my goodies?

    Lyric Deluxe packages can be collected from the Lyric Deluxe counter in the theatre foyer up to 2 hours before the show starts. Drinks and Choc Top Ice Cream vouchers can be redeemed at any of the theatre bars before the show and during interval. We recommend you arrive about 30 minutes early to collect your items.

  • Where should I park?

    Please see our travel tips page for car parking information, click on VISIT in the header.

  • Do you have a Lost Property department?

    Yes, items handed into our Lost Property department are recorded and registered. If you have lost something within our theatre, please email us and we will make every effort to locate your lost item and reply to you within 48 business hours.

  • Are service dogs allowed?

    Yes, accredited service dogs are allowed to enter the theatre. Please make sure you bring accreditation proof with you to the theatre as our ushers will need to sight this before allowing entry. Service dogs must remain on the floor at all times.

  • How do mobile tickets work?

    If you have a mobile ticket, make sure you have your ticket ready on your phone, with the QR bar code clearly visible for scanning at the auditorium doors. To access your mobile ticket, log into your Ticketmaster account from your phone. Please make sure your phone is fully charged & have screen brightness set to full so your ticket can be scanned. If you are unable to do that, don’t worry, we can try scan them from your phone, and if that doesn’t work, our Box Office will be able to re-print them for you. Do not try to print your mobile tickets as these will not be accepted for entry.

  • ARE THERE AUDIO DESCRIBED PERFORMANCES AVAILABLE FOR PEOPLE WHO ARE BLIND OR HAVE LOW VISION?

    Sometimes, Audio Described performances are arranged via productions that come to our theatre. Information about these performances is usually listed each show page on our website, or you can request this information by emailing access@foundationtheatres.com.au.

  • ARE THERE CAPTIONED OR AUSLAN INTERPRETED PERFORMANCES AVAILABLE FOR PEOPLE WITH HEARING LOSS?

    Sometimes, Captioned or Auslan Interpreted performances are arranged via productions that come to our theatre. Information about these performances is usually listed each show page on our website, or you can request this information by emailing access@foundationtheatres.com.au.

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