Our Production Hub is home to helpful information for productions at the Sydney Lyric.
Welcome to the Production Hub for the Sydney Lyric.
This web hub is a discreet link, and we are happy for you to make it available to members of your team who need it. There is some information that is sensitive and should be kept secure.
Of course we are also here to help you. If you can't find the answer here, please call. We’re here to assist in any way that we can.
Download the Sydney Lyric's foyer, sound and technical plans and CAD drawings.
View the full technical specs for the Sydney Lyric.
View the Sydney Lyric's dressing room plans.
On arrival at the theatre, we will ask that the Company Manager puts aside time to do a building walk through with our Head of Technical Operations, Colin ‘Geordie’ Alexander, to document the condition of the building on arrival.
All tickets are sold via our official ticketing partner, Ticketmaster.
You will be given access to TM1, Ticketmaster’s online portal where you can manage pricing and inventory, as well as analyse sales trends and patterns. This is a wonderful piece of software to help you maximise your sales and yield and we highly recommend that you utilise its tools. If you are not familiar with the site, please let us know and we can arrange for someone from Ticketmaster to take you through its features.
Ticketmaster staff are present at the Box Office, located in the stalls foyer of the theatre. Box Office is open Monday to Friday 9:00am to 5:00pm as well as two hours prior to every show.
If you have any questions or concerns regarding ticketing, please contact our Head of Marketing and Ticketing, Adelaide Garner.
Please find the specs for all signage and marketing collateral available at the Sydney Lyric.
If you have any questions, please contact Adelaide Garner or Olivia Butt.
Adelaide Garner
Head of Marketing
agarner@foundationtheatres.com.au
Olivia Butt
Marketing and Communications Manager
obutt@foundationtheatres.com.au
Please find a selection of our hero shots should you require them.
Download the Sydney Lyric venue credits. Please ensure you send a proof to Olivia Butt, Marketing and Communications Manager, prior to print.
Only approved staff and visitors are allowed into the backstage area of the venue. Our theatres use software called OnLocation to manage entry and exit to the theatres. To set up your company within the software, Amy Dove, Development Coordinator, will be in contact with your Company Manager.
Any person entering via Stage Door will need to sign in and out of the venue on the iPads provided. For people that have not been previously entered into the system, someone from the Company will be required to come to Stage Door to sign them in as a Visitor and escort them into the venue.
Once you are set up in OnLocation, we will provide you with a URL to a dashboard so you can always see who is in the building from any device.
Theatre inductions will be automatically sent to your Company through OnLocation. Once sent, we will liaise with Company Management to confirm who has or has not completed the induction. For all questions relating to Induction, please contact Amy Dove, Development Coordinator.
A Stage Door Concierge is required at the theatre whenever any part of the production team is in the theatre. Unless requested otherwise, Stage Door is open for all required hours during bump in, bump out and from 9am – end of show, Tuesday to Sunday in season.
A Stage Door Concierge will be scheduled by the Head of Technical Operations, Colin ‘Geordie’ Alexander, based on your production schedule. In season we do not have a Stage Door Concierge on Mondays, therefore please do not schedule pickup or deliveries on Mondays without prior arrangement.
Stage Door can be reached on an internal phone via extension 3601 or via 9509 3601 from an outside line.
Keys and access cards for the theatre will be provided to you and your selected members of staff on arrival each day. Please provide a detailed list of who requires access passes and keys prior to your arrival at the venue.
Keys must be left with the Stage Door Concierge at the end of each day.
Rooms will be locked at the end of each evening by our Stage Door Concierge. After the cleaners have been through in the morning, rooms can be locked or unlocked. Please advise our Head of Venue Facilities, Matt Danks, of your preference. If you require anything specific relating to security or access, please let our Head of Customer Experience, Michelle Inskip, know prior to arrival.
CCTV cameras are placed around the building for safety purposes. The Sydney Lyric is committed to complying with Australian laws in all aspects of its operation. CCTV coverage adheres to all relevant legislation in its use of CCTV Cameras.
Please send through your finalised dressing room allocation.
Please let us know if your show includes firearms, pyrotechnics, or similar.
Please let us know key facts about show including running time, act beginning times, lockouts, photography policy, and if it includes any audience warnings, including smoke, haze etc. We use this to build internal training modules for our team to ensure that they can assist patrons effectively.
There are three Wi-Fi networks available at the theatre.
Passwords for Production and Guest networks will be provided on your arrival. Hardwired internet can be arranged if requested. Please be aware that Wi-Fi does not cover all BOH areas.
The minimum and default allocation to the Production network is as per your Venue Hire Agreement. Additional bandwidth can be requested and additional charges will apply. To request additional bandwidth, please email our Commercial Director, Laura Cochrane.
Please note that routers, wireless access points, internet gateways or any other network device that broadcasts IP addresses must not be connected to the Theatre network at any time without prior authorisation. Use of these devices can cause disruption to users accessing network services. If this happens, the cost to identify and remedy this will be passed on to you should it be clearly attributed to a member of the production.
To minimise disruption to our network, and to avoid cost to you, could you please help with the following:
Our Head of IT Systems, Jesse Yates, will be onsite regularly to assist you with any IT related problems you may have, including connecting printers to networks.
For any IT related questions, please email ithelpdesk@foundationtheatres.com.au.
The Sydney Lyric has an array of areas available to the you.
The venue has cleaners present seven days a week for our regular back of house and front of house cleaning. This includes daily cleaning of all common areas, all dressing rooms and the auditorium.
If you require specialised cleaning, please email Michelle Inskip, Head of Customer Experience minskip@foundationtheatres.com.au.
If you use confetti or other flitter during the performance either regularly or on special occasions such as opening night, please be sure to inform our facilities team so they can provide additional cleaning as required.
We have a digital cast board. Information on how to set up and use the cast board can be found below:
Our Marketing team will be in touch prior to the start of the season to ensure company staff are trained in this system.
All general post should be addressed to: Sydney Lyric, 5 Edward Street, Pyrmont NSW 2009.
In person deliveries and couriers should be directed to Stage Door where they will be accepted by our Stage Door concierge. If you are arranging a large delivery on a Monday or prior to 8am Tuesday - Sunday, please contact Stage Door so appropriate plans can be made. Please ensure all deliveries are correctly labelled to prevent delays and returns.
Larger deliveries requiring access to the Loading Dock should be arranged through Colin ‘Geordie’ Alexander, Head of Technical Operations.
If you plan to do any photography or filming within the theatre, please contact Michelle Inskip, Head of Customer Experience, for approval and to ensure it is communicated with our operation teams.
Around the theatre, you will notice signage with a QR code that can be used to report issues such as cleaning and maintenance. The system is set up so that the correct people will be automatically notified. Of course, if the matter is an emergency, you should still call the Tech on Duty or Stage Door.
To ensure we are all on the same page with schedules and aware of any problems that have arisen during the show, we ask that you distribute all schedules and show reports to the following addresses:
When each show comes to our theatre, the management team like to host the Company Welcome during the dinner break on the first day of Cast on Stage, or at another appropriate time. This is a voluntary event we like to do so we can meet the company and officially welcome them to our theatre. Please liaise with the Michelle Inskip, Head of Customer Experience, on an appropriate date for this event and provide a guide on numbers and dietary requirements.
Our functions package document provides hospitality options and pricing for all your production functions including opening night. Our functions team are on hand to help and can be contacted at functions@foundationtheatres.com.au.
If you would like to do any events around your opening night, including red carpet arrivals, pre-show or interval functions or post show function, please email functions@foundationtheatres.com.au to commence planning. Please allow for no less than six weeks to arrange these functions.
Management like to host Orchestra Drinks for the Orchestra members after the final preview. We will arrange these through Company Management.
If you require vouchers for the bar to give to company or VIP guests, please email functions@foundationtheatres.com.au to arrange.
Please provide desired foyer music in MP3 or file share link. If not provided, Ben Lockyear, Head of Patron Services, will use generic foyer music.
The foyer spaces are under the management of Foundation Theatres. If you would like use of any of the Front of House foyer areas, please contact Michelle Inskip, Head of Customer Experience, to request these and they will confirm based on other venue activity. Please note that no furniture can be moved in the foyer areas.
If we receive a complaint in relation to your production, we will pass it on to a relevant member of your team. If you have any specific requirements about the handling of complaints or enquiries, please let Michelle Inskip, Head of Customer Experience, know.
Patrons are managed by our Patron Services team. To help them do the best possible job for you, we ask that you meet with Ben Lockyear, Head of Patron Services, during your tech period, prior to the first preview and inform them of the specificities of your production and if there are particular things their team should be mindful of.
The Patron Services team will send nightly Patron Services reports to ensure that you are across all the Front of House activities. Please email Ben Lockyear, Head of Patron Services, with a list of people who you would like to receive the nightly Patron Services reports.
Foundation Theatres is committed to having a safe workplace for all that is free from bullying and harassment, and safe and equitable for all. Whilst we understand that the production will have their own detailed policies surrounding these matters, we want to assure you that it is a key priority for us that all people working within the venue do so with the aim of promoting a positive and inclusive environment for all.
If you have any issues relating to either the implementation of policies, detail of our employee policies, or to report or discuss activities that are outside the aims of our Code of Conduct policy, please contact Nadine McLean, CFO.
The Foundation Theatres’ Code of Conduct requires that you:
Everyone who attends the theatre is required to comply with our Conditions of Entry.
Visit the Sydney Lyric website for updated information on public transport and parking.
For parking, we have a special rate with the Wilsons Harbourside Car Park, 100 Murray St, Pyrmont. Validate your parking ticket at Stage Door to access a $13 daily flat rate. The car park is a five-to-10-minute walk from the theatre. Please note, this rate is not available for overnight parking.
